TERMS AND CONDITIONS

DELIVERY

All works of art are meticulously packaged, enveloped in protective materials and secured within robust containers. Deliveries are facilitated through the NACEX/GLS/DHL transport network within Europe, or via the FedEx/UPS/TNT transport network for international destinations. Works of art are scheduled for delivery within a period of 5 to 15 business days following payment confirmation. Please note that delivery timelines may be extended for orders placed between December 5th and January 5th. The artist cannot guarantee delivery prior to December 24th for international orders placed and paid after December 5th. Within the EU, delivery prior to December 24th can be assured for orders placed and paid 11 business days in advance.

International clientele may be subject to supplementary taxes, tariffs, or customs duties upon delivery. Regrettably, we have no control over the calculation or allocation of these local fees. We do not assume responsibility for any additional costs incurred during the delivery process of the requested work(s) of art. Customers are advised to consult with their local postal service for further information.

Order cancellations are permissible at any time prior to delivery. Cancellation requests may be submitted via email to pedidos@ariadezabal.com.

REFUND POLICY

Customers are entitled to a refund in the event of defective or damaged work(s) of art. Refund requests must be initiated within 15 business days of product delivery. Late requests will not be accommodated. Customers must contact pedidos@ariadezabal.com via email to exercise this right. The request must include the following information: 1) order number; 2) customer contact details; 3) a description of the reason for the refund request; 4) photographic evidence of the defect or damage to the work(s) of art. The purchased work(s) of art must be returned in their original condition and packaging to the following address:

Aria De Zabal Plaza Juan XXIII nº6, 30157 Algezares, Murcia (Spain)

Upon receipt and inspection of the returned work(s) of art, customers will be notified via email regarding the approval or rejection of their refund. Approved refunds will be processed and automatically credited to the original payment method within a specified number of days.

Customers are responsible for return delivery costs for undamaged or correctly delivered works of art. These costs are non-refundable. If a refund is granted, the return delivery cost will be deducted from the refund amount.

Returns will not be accepted for works of art damaged during return transit due to insufficient packaging. In such cases, the work(s) of art will be returned to the customer at their expense.

CUSTOMER SERVICE POLICY

In the event that order fulfillment is not possible for any reason, customers will be duly informed via email or telephone at the earliest opportunity.