FREQUENTLY ASKED QUESTIONS

1. How may I acquire a work of art online?

The process is quite straightforward. Kindly observe the following steps:

• Select the artwork(s) that appeal to you and add them to your order.

• Choose your preferred method of payment and shipment.

• Finalize your order, and you will receive a confirmation email.

• Once your order has been processed and dispatched, you will receive notification via a subsequent email.

• Anticipate your acquisition with pleasure.

2. What payment methods are available?

For your utmost convenience, we provide three payment modalities:

• CREDIT CARD (VISA, MASTERCARD...)

• PAYPAL

• BANK TRANSFER

3. To which countries do you ship?

We dispatch orders globally. Shipping rates and delivery timelines can be reviewed within the PAYMENT AND DELIVERY section of this website.

4. How can I ascertain the availability of a work of art?

The description of each piece indicates its availability, or if it has been sold or is out of stock. You may also contact us should you have any inquiries regarding the availability of a specific piece.

5. Do you offer framing services for your artwork?

Currently, this service is not available; however, we are actively pursuing its implementation.

6. How can I verify the authenticity of my artwork or print?

Each artwork and print is provided with its CERTIFICATE OF AUTHENTICITY. This certificate details the artwork's technical specifications, quality, and its designation as a unique creation by Aria De Zabal. For prints, it verifies the artwork's status as a numbered reproduction of an original piece, belonging to a limited edition.

7. How will my artwork be packaged for delivery?

Anticipating the moment your artwork arrives in your hands, we have arranged an exceptional packaging and crating process that reflects the exquisite nature of your acquisition.

For reproductions, each piece is delicately wrapped in tissue paper, a prelude to the revelation of its beauty. It is then secured in a robust Kraft cardboard tube, whose sturdiness and design ensure the integrity of the artwork during transit. Finally, this assembly is placed within a reinforced cardboard box, a bulwark against any eventuality.

For original and unique artworks, each piece is a treasure, an expression of creativity and passion that deserves the utmost protection. Our shipping service reflects this commitment, designed to ensure your acquisition arrives in impeccable condition, preserving its value and beauty. This meticulous packaging process not only guarantees the protection of your investment but also enhances the experience of receiving an invaluable artwork. We trust that this attention to detail will contribute to your complete satisfaction and the enduring enjoyment of your acquisition.

• The pictorial surface is protected with acid-free paper, preserving its integrity.

• Multiple layers of superior quality bubble cushioning envelop the artwork, with special attention to the most vulnerable areas.

• High-resistance rigid material corner protectors safeguard the corners of the frame.

• The artwork is placed within a rigid cardboard box, designed to withstand the rigors of transportation.

• The interior space is filled with state-of-the-art cushioning materials, ensuring the immobility of the artwork.

• The inner box is placed within a reinforced outer box of superior dimensions, creating an additional protective barrier.

• The intermediate space is filled with high-density cushioning materials, absorbing any impact.

• Both boxes are sealed with high-resistance adhesive tapes and labeled with precise instructions.

For large-format artworks, packaging is done in custom-made wooden crates, designed by expert artisans. And the climatic conditions of the destination are taken into account, to ensure the protection of the work.

We collaborate with transportation companies specialized in the handling of artworks, with extensive experience in the transfer of cultural goods.

We offer a personalized tracking service, keeping you informed at every stage of the journey.

All artworks travel with comprehensive insurance, guaranteeing your peace of mind.

A service that meets your high standards.

At Aria De Zabal, we pride ourselves on offering a shipping service that exceeds expectations. Your artwork will arrive in the same condition it left our studio, ready to be enjoyed.

Should you have any further inquiries, please do not hesitate to contact us by sending an email to consultas@ariadezabal.com.